Frequently Asked Question
Welcome to the Bloomchier FAQ page! Here you will find answers to some of the most common questions regarding our products, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to contact our customer service team for assistance.
1. What are your shipping options?
We offer Free Shipping on all orders within the United States. Our shipping is completely free, and we aim to deliver your items within 5-10 business days. All orders are processed within 1-3 business days and shipped via our Free Shipping method.
2. Do you ship internationally?
At this time, we only ship to addresses within the United States. We are unable to offer international shipping.
3. How can I track my order?
Once your order has been shipped, you will receive an email confirmation with tracking details. You can use this tracking number to monitor the status of your shipment.
4. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at info@bloomchier.shop. If your order has already been processed or shipped, it may no longer be eligible for cancellation. In that case, you can follow our return process once you receive your order.
5. How do I return an item?
We accept returns within 30 days from the date of delivery. To return an item:
- Contact our customer service team at info@bloomchier.shop to initiate the return.
- Ensure the item is unused, in original packaging, and in the same condition as received.
- Return shipping costs are the responsibility of the customer if the return is due to incorrect ordering. If the return is due to a product defect, we will cover the return shipping cost.
6. When will I receive my refund?
Once your return is received, please allow up to 7 business days for processing. Refunds will be issued to your original payment method.
more details visit our Return and refund policy
7. What payment methods do you accept?
We accept a variety of secure payment methods:
- Visa,
- MasterCard,
- American Express,
- Discover,
- PayPal,
8. Is it safe to shop on your website?
Yes! At Bloomchier, we take your security seriously. We use industry-standard SSL encryption to protect your personal and payment information. Our payment gateways are secure and trusted to ensure a safe transaction process.
9. Do I need an account to make a purchase?
No, you can shop as a guest without creating an account. However, creating an account will allow you to track your orders, save shipping information for faster checkout, and receive special offers.
10. How long does it take to process my order?
We process orders within 1-3 business days. Orders placed after 5:00 PM (GMT) will be processed the next business day. Once processed, your order will be shipped, and you can expect delivery within 5-10 business days.
11. How can I contact customer support?
If you have any questions or need assistance, please feel free to contact us:
- Email: info@bloomchier.shop
- Phone: +1 (216)-483-4041
- Business Hours: Monday – Friday, 08:00 AM – 05:00 PM
- Address: 6620 Tobias Ave, Van Nuys, CA 91405, Untied States
12. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at 6620 Tobias Ave, Van Nuys, CA 91405, Untied States. If your order has already been processed or shipped, we may not be able to update the address. It is important to provide the correct shipping details at checkout to ensure timely delivery.
13. How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be marked as unavailable. You can also sign up for a product notification to receive an alert when the item is back in stock.
14. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are continually working to enhance your shopping experience, and this may be an option in the future.
