Return & Refund Policy
At Bloomchier, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to make your shopping experience as smooth as possible. Please read our policy below for more details.
Returns Policy
- Return Window: We accept returns within 30 days from the date you receive your order.
- Condition of Return: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Exclusions: Certain items, such as final sale items or custom pieces, may not be eligible for return. Please check the product description for more information.
- Return Shipping: If the return is due to a wrong order or a change of mind, the customer is responsible for the return shipping cost. If you received a damaged or defective item, we will cover the return shipping cost.
How to Return Your Item:
- Contact Us: Email us at info@bloomchier.shop with your order number and details of the item(s) you wish to return.
- Return Authorization: Our customer support team will guide you through the return process and provide a return address. Please ensure you pack the items securely for safe return transit.
- Ship the Item: Send the item back to us within 30 days of receiving your order, and be sure to keep proof of shipping for your records.
- Return Processing: Once your return is received, please allow 7 business days for processing. We will notify you once your return has been approved and your refund has been issued.
Refunds:
- Eligibility for Refund: Once your returned item is inspected and approved, we will issue a full refund to the original payment method.
- Refund Timeline: Refunds are typically processed within 7 business days after we have received and inspected the returned items.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider. If there’s still an issue, feel free to contact us at info@bloomchier.shop.
Exchanges:
We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the item and place a new order.
Shipping Information:
- Free Shipping: We offer free shipping on all orders within the United States.
- Order Processing Time: Orders are processed within 1-3 business days.
- Delivery Time: Orders are typically delivered within 5-10 business days, depending on your location.
- Shipping Cutoff: Our order cutoff time for same-day processing is 5:00 PM (GMT).
Contact Us:
If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to get in touch with our customer support team:
- Email: info@bloomchier.shop
- Phone: +1 (216)-483-4041
- Business Days: Monday to Friday
- Business Hours: 8:00 AM – 05:00 PM
- Address: 6620 Tobias Ave, Van Nuys, CA 91405, Untied States
Thank you for shopping at Bloomchier!
